Just had a call from someone claiming to be from Monzo, saying I had a fraudulent transaction. He ‘proved’ he was from Monzo by having calling from the same number as the official Monzo number on the back of my card(spoofing the caller ID). He then proceeded to try to get me to verify my identity by asking me security questions. When I refused to answer what my date of birth was he tried to prove his legitimacy by telling me my DOB (but had it wrong by nearly 2 decades!). He then told me my postcode (which he had correct) & part of my account number.
Evidently I’ve been victim to a phishing scam somewhere along the line - I told him to call me back in 30 mins and in the meantime called monzos customer support and verified that I had indeed not been contacted by them!!
He eventually called me back!!! I played along until he asked my DOB at which I said 1922, to which he began to question my motivations haha. I let him know what an awful thing it was that he was doing & told him to stop at which he hung up
Please please please be careful - people can be very very convincing!
It never hurts to hang up & check with customer service if a call is official, be on your guard!
Also thanks to the lovely person in customer service who helped verify that they hadn’t called me
P.s. the scammer called me “sir” about every two seconds, that might be a warning flag too