I would just like to raise a quick point as I guess most positives go unrecognized, its mainly the negatives.
I’m sat there at 0645 at work in my truck on my phone & a transaction pops up on Monzo for a large amount of money. I was really confused at first.
I then got on the app and escalated a fraud case as this was clearly not my transaction.
Within 3 hours Monzo had sorted the issue & refunded the fraudulent claim!
I’d like to personally thank Monzo & its team for everything. Just another reason why I chose this bank over others.
Great to hear you got it sorted so soon
that’s one of the reasons i like the notifications, if you know when money is supposed to come out of your account it’s easy to spot something unusual quick
Good to see a positive!
Do you have any idea how/where they got your digits from?
@Revels I still don’t know how they got them. But Monzo instantly cancelled my card & sent a new one out.
The new virtual cards on Monzo plus are a great idea for online shopping.
Critics please take note.
Thanks for coming on and sharing your experience, it’s good to hear positive interactions with Monzo’s process in amongst some other people’s poor experiences.
Seems you were pretty calm & relaxed throughout the process.
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