I would just like to raise a quick point as I guess most positives go unrecognized, its mainly the negatives.
I’m sat there at 0645 at work in my truck on my phone & a transaction pops up on Monzo for a large amount of money. I was really confused at first.
I then got on the app and escalated a fraud case as this was clearly not my transaction.
Within 3 hours Monzo had sorted the issue & refunded the fraudulent claim!
I’d like to personally thank Monzo & its team for everything. Just another reason why I chose this bank over others.
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Great to hear you got it sorted so soon
that’s one of the reasons i like the notifications, if you know when money is supposed to come out of your account it’s easy to spot something unusual quick
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Good to see a positive!
Do you have any idea how/where they got your digits from?
@Revels I still don’t know how they got them. But Monzo instantly cancelled my card & sent a new one out.
The new virtual cards on Monzo plus are a great idea for online shopping.
Critics please take note.
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system
6 February 2021 13:34
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