So a couple of days ago I was having a pretty rough day, I’d had to take my dad into hospital at 2:30am with chest pains which was pretty scary in itself (He’s fine now, lucky wasn’t anything bad) and this is after having a full day at work and having to wait in the hospital until 7am with him.
However at 6:30am I had a notification come through that id spent a few thousand pound over a couple of purchases which obviously wasn’t me, I froze the card as soon as I saw it was a fraudulent transaction but before I could get to freeze it a few more transactions went out as well.
I obviously headed straight for the in app chat to report it and even though it was 6:30am I had a response within 18 minutes letting me know they’re looking into it, at 8:30am I had a message to say that the money had been refunded into my account.
To say I was more than impressed with this is an understatement, on a day like that having to deal with a fraudulent transaction (or four as it turned out!) was the last thing I wanted to do and Monzo made it really simple.
I cannot thank you enough and to Rebekah for being simply brilliant.
You’ve got a customer for life.