Why Aren’t Legacy Banks Better?

[alawrence (Anthony 🛩️)]

@anon75400416

Maybe Follow up with a search that shows the number of people that have a difficulty getting chargebacks for fraudulent transactions.

Thought I’d highlight this thread, since it’s a first hand testimonial about how effectively the fraudulent transaction was handled.

Fraud / Refunds

I would just like to raise a quick point as I guess most positives go unrecognized, its mainly the negatives. I’m sat there at 0645 at work in my truck on my phone & a transaction pops up on Monzo for a large amount of money. I was really confused at first. I then got on the app and escalated a fraud case as this was clearly not my transaction. Within 3 hours Monzo had sorted the issue & refunded the fraudulent claim! I’d like to personally thank Monzo & its team for everything. Just another…