Some time ago I identified 2 attempts of fraudulent transactions with my Monzo Debit Card.
Fortunately, they didn’t go through since I had not enough funds available.
I contacted customer service they sent me a new plastic and all went ok.
But then I asked the CS guy what it would have happened if the transaction had been issued.
He told me that it was nothing Monzo can do, so I’m reading here some similar cases where people were able to get the money back.
So, wondering now why this guy answered me with a “Nothing we can do”?
Has the policy changed recently
I would like to change my bank details now with my employer in order to get my salary deposited in my Monzo account, but I need to be sure first there is such a policy in place in order to proceed.
Could you please give me your inputs?
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