Fraud issue

Help
1

Hi there your dept took 900 out of my bank account and won’t respond to me to get my money back asap

3

I don’t have. The app can they it they took out 900 from my bank

5

I’m not a monzo customer never heard of it in my life I’m in the USA Buffalo ny and also some one used your account and took out 900 on my Venmo bank I been in touch every day with them. Filing a dispute they decline it 2 and also started a appeal with them they declined it 2 so I started another dispute with them because monzo top up took out 900 on Oct 30 I tried calling Monzo can’t get a answer at all it plays music and then says sorry try your call again later so I sent them Venmo of what I did proof and they have a dispute going again 3 time now but Monzo does not want to work with them to give me my nys government funds ssi money back to me there I also change the card with them and password to my account but need your assistance asap thanks please get back to me asap on this frustration issue there

6

If you don’t have an account with monzo they can’t really help.

You need to follow the rules for your own country in raising a dispute with your bank, raise a complaint with them if they’re refusing the claim and you’re unhappy about it.

We can’t help here as we are predominantly UK customers of monzo. Not staff.

3 Likes
8

I’ did follow the rules and regulations Venmo said contact monzo they took it out and file a dispute with them

9

This isn’t Monzo. We’re just a bunch of (UK based) bank geeks on a forum… You need to contact Monzo Bank.

1 Like
10

They said hey worked with 2 times all ready with a dispute and 2 appeals with monzo both failed with your company for a fraud issue of monzo taking 900 out of my bank I will keep filing disputes with your company till we get the is resolve

11

So no point jabbering on here. Monzo cannot and will not help you.

Your fraud has nothing do with them. If someone has used a payment service and taken money from your account then that is who you need to speak to. Regardless of what they say this is not a Monzo issue.

12

I did follow my us rules and regulations I will keep fighting this case till I see my 900 bucks form monzo

13

I will keep fighting this case with Venmo and monzo till I see my 900 from monzo

15

email at usa-help@monzo.com or give them a call at 415-200-4074

16

Even if it’s coming from monzo top up there not a bank is it

17

Yes I have screenshots of who did it it’s Monzo top up there

18

I don’t know what you’re trying to say.

This is not a Monzo issue.

1 Like
19

My brain hurts trying to figure this thread out.

6 Likes
20

I’d guess they’ve seen a $900 transfer made from their Venmo account, and the transaction details refer to a Monzo account top up.

They’ve raised a dispute with Venmo but it’s been rejected, now seeking to get in touch with Monzo US to resolve the dispute.

At a guess, OP has been scammed or negligent, allowing someone access to their Venmo account to make the payment.

21

Is Venmo even a bank? Doesn’t it just charge an underlying payment card (I.e PayPal when you pay with a card)

So OP would need to dispute with their bank? Unless you can hold a balance in Venmo

22

I’m not sure tbh. Looking at the website it mentions balance, they also offer credit cards.

Edit: you can have credit or debit cards with a balance held.

24

Monzo wont be able to discuss or disclose any information relating to someone else’s account. I believe you’re wasting your time with them.

I’d be putting more pressure on Venmo. This will be far better use of your time.

1 Like
25

How do I get a letter for my bank stating I have no account with my information on file emailed to me