You don’t.
Thanks I email customer support because my bank wants a letter asap stating that they said that’s the only way to get the funds back and they said email or call customer service directly
I thought it was possible now? Unless I imagined it, someone from Monzo replied to someone quite recently saying that CS are able to generate a confirmation of account letter?
This is confirmation of not being a customer though, I don’t think Monzo or any bank would put anything in writing to someone they have no relationship with?
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Oh, I thought the question was just very poorly worded. So they actually did mean what they said…
Agreed, what a strange thing to need from a bank. I can’t see any offering this either.
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