I just downloaded the latest update to the Monzo app, and while I’m sure this was a well-intentioned move, it’s causing some trouble for me.
I opened the app after the update and got a prompt that I’d be regularly asked for Face ID or my card PIN when accessing the app for security. That’s all well and fine, but it’s only asking me for my card PIN, and when I try to tap the biometric option in the upper right corner, the whole screen just blurs and the app freezes. When I restart the app it jumps right back to the card PIN prompt.
Here’s the problem- since US cards don’t ask for PIN with every purchase like UK cards do, I’ve only had to use the card PIN once, ever (ATM withdrawal), and there’s no ability to change it, so I don’t remember that default PIN, and it won’t let me do Face ID as a substitute (see above- screen blurs, app freezes, I’m stuck).
I’m guessing this is a bug of some sort. Is there a way to get my card PIN outside the app, or should I just wait for an update to fix this?