Last week, I fell for a scam online. I was tricked and pressured into making a bank transfer for a significant amount of money. The fraudsters were very convincing, but, in hindsight, I realise how stupid I was.
One thing which I found weird was that the Monzo app didn’t warn me that it was a potential scam. Every time I transfer money to my parents, I get a popup warning me it could be a scam (even though the payee name matches their account name exactly), but this payment didn’t trigger it.
I immediately chatted with Monzo through the app. They took all of the details and told me they’d investigate. The next day, I received a message to say that it was my fault for not taking adequate checks and therefore they were limited in what help they could offer.
Since I received this message, the option to chat with Monzo has completely disappeared from my app:
Once you’re back on top of your dispute it would be good to share some details about the scam (if you don’t mind) so that others can avoid becoming a victim too.