I think he’s more asking for metrics on how long the task takes.
@urban, we don’t have any metrics for tasks on review merchant feedback 
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Ahh now that makes more sense ^_^.
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Congratulations!! Glad all the hard work has paid off 
now get a good rest!
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Merchant data is considered a lower priority asynchronous task, done when there’s capacity (or more likely, whenever @RachelR is on!) like many other of our back office tasks. The service level on most of these are “sometime within a few days”.
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Hi,
They only really get done when I am online. I try and get all done but I don’t work weekend and two days during the day so sometimes there are a 2-3 day wait.
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So glad to see those results. Monzo has done an incredible job and every single person deserves nothing less than solid praise.
That photo of the whole company coming together to take care of customers and get Monzo back on its mission is outstanding, and definitely a rare thing to see 
Looking forward to joining COps in Jan!! 
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Congrats on the new job
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Well done Monzo 
That is very good news
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You do a great job @RachelR, sorry for bothering you with all of my merchant updates 
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Added to main app today.
Amazing work, well done
Not sure if this has been posted elsewhere, but this looks like it will be a great addition to chat and will help with the support times too.
Monzo are exploring giving the user the ability to ‘solve’ their own ticket if they find an article that helps with their question:
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I also spy a 
Icon which I presume allows you to search through your chat history.
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It looks slick, but my concern with that is people will think they’re talking to a chatbot, which wouldn’t be good (imo). So I hope they iterate in a way that makes it obvious there is a person there making a suggestion, but ready to help if you don’t find the articles useful.
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But are they?
The article does not make it clear if this is automated or person driven
And for the record - personal opinion only - I would be happy to get an automated attempt to answer my question up front before going on to the COps
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Automated I think as one of the the categories its tagged in (the article) is Machine learning
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Good spot
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I think it would be good to say something like “I’ve found some help pages that might have the information you’re looking for while you wait”, so people know they’re still in the chat queue.
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I’m curious as to why this is needed as there is an entire repository in App of all the FAQs that could possibly be needed.
I wonder if this was prompted from people ignoring or no knowing where the the help section is. if it is the latter then better signposting is needed.