Hey all, we have recently moved wholesale over to Monzo, and are now into our second month. The salary sorter went fine and we moved the total amount needed for our debits into a new ‘debits’ pot yesterday.
Today, the bulk of our debits went out but, despite having more than enough money in the pot ready for the outgoings, two debits were not taken due to ‘not having enough available’…even though there is.
Has anyone else experienced this and, if so, is there a fix for it? It’s not a massive issue, as they’ll just try and take it out tomorrow…but I’d still like to know why they failed when they shouldn’t have.
Obvious statement alert: I take it the pot is a bills pot, in that you’ve told monzo to pay from the pot itself?
And do you have it on different days? E.g. the money goes in the Pot on the 23rd and the bills get paid on the 24th.
I ask because I have seen it, mainly with Standing Orders, where the order of events doesn’t go as planned (Transfers to Pot, Attempts to take money from Main, Fails, Money in Pot still) but I wouldn’t expect it to happen with Direct Debits.
No solutions in that, but things to think and try.
Only thing I can imagine is the failed ones aren’t set to come from the same pot. Instead they tried from main account balance and there wasn’t enough in there to cover them
Are the debits ‘subscriptions’? If they are, these can’t be paid using a Bills pot.
So if you transfer an amount to cover such subscriptions into the Bills pot, they will still be taken from the main account. And while you’ve got enough money in the pot (therefore you think you’re OK), you may not have enough money in the main account - so the transaction will fail.
Only Scheduled payments, Direct Debits and Standing Orders can be ‘auto-paid’ from a Bills pot. Subscriptions (like Spotify, Netflix, Amazon, Google, Microsoft, etc.) can only be paid from the main account.
Hey David, these are not subscriptions. I already have that set up out of my personal account.
These are direct debits, which go out on the same day as a number of other debits, and they all went out. There’s still loads of money left in the Debits (Bills) pot, so unsure why these two are different from the rest.
Are you sure the 2 failed D/D’s are set to be paid from the Bills pot? To check:
Tap on ‘Payments’ at the bottom
Ensure the correct account is displayed at the top left, then tap on ‘Scheduled’
Locate an offending Direct Debit in the list of scheduled transactions and tap on it
Ensure the correct Bills pot is shown in the ‘Paid from’ section. If not, go through the process to allocate the scheduled transaction to be paid from the correct Bills pot
Thanks for the help on this but, yes, the offending debits are set to be taken from the debits pot. I would need to double-check this but, as far as I can remember, the debit went through correctly last month (which was the first month after moving over). Hence the confusion as to why these two failed.
My mum had this issue with one of her direct debits. It was down to the company changing the reference number of the DD every month so it was believing it was a brand new DD.
Don’t ask me why or how it’s happened but it’s the same with her every month for the same DD.
My partner had this issue but he forgot to select the pot to be paid from (as listed above to solve the issue). I don’t like the bills paid from pots as I don’t like all the transfer to pot and back out of pot showing on my statement when just paying a single bill. I have 10 direct debits and shows up as 30 transactions on my statement due to it showing transfer from current acc to pot, transfer from pot to current account and then the actual direct debit name. So just opened a joint account instead lol
