I have a Monzo card…when I buy something it makes a “ker-ching” till noise
Have got my mother one but hers doesn’t make this noise
All settings are the same. Same phone. Same monzo version. Same settings in phone app
Tried reinstalling etc. Monzo tech support couldn’t help
Any ideas?
Any chance her phone is on silent?
Does she get the notification?
Are you on an iPhone? If you’re not on silent, or do not disturb mode, look into…
Settings > Scroll all the way to Monzo > Notifications > And there’s an option in there for sounds.
Yeah done all that
Fairly tech savvy here
Monzo support basically fobbed us off saying update was needed. Which is rubbish
As @BritishLibrary mentioned it would be beneficial to know what phone and OS she has 
Samsung galaxy s7
Sm-g930f
Software up to date as of 11/01/2019
Monzo version latest also
I had the same problem mate…go under battery setting and optimisation, and for monzo app select always on…
Then it will make the noise as it’s always open in the background
You’re tech savvy so you’ve probably already tried this. But…have you deleted the app, switched off the phone and reinstalled it?
Yes. Tried that also
Thanks
Ok. Will give it a go