Empty screen while creating joint account

Help Bug Reports
1

Issue: the “Who do you want to open a joint account with” screen is empty

Details to reproduce:
I already have a personal account

  1. Tap Open a joint account and go through the onboarding slides.
  2. Get to the screen saying “Who do you want to open a joint account with”
    Expected: options to select from are displayed
    Fact: there is nothing on the screen except the title
    OS: iOS
    Device: iPhone 12 mini
    App Version: 4.47.0
    image
    image1125×2436 78 KB

Screenshots:

2

I’m also getting this. I reached out to customer service and they said there’s nothing they can do.

3

Have you shared your contacts within the app?

Screenshot_20220926-093815
Screenshot_20220926-0938151440×3120 210 KB

This will then show you who else has Monzo to create a JA with them.

Both need to have the above option on.

@Dylanharvy @nahrihra

5

Yeah, I get to this page and when I click ‘create joint account’ it just refreshes. The person I’m trying to make account with also tried but is getting the same issue.

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image1179×2556 118 KB

6

If you both have face ID on for Auth, try switch this off within the Monzo app and use the pin instead.

I recall being on iOS I had to do this to go to the next steps for the approve/decline stage.