I’ve been going round the houses with EDF, trying to set up a Direct Debit with them for 6 months! I’ve been stuck on their WhatsApp-only support, so it’s taken forever to resolve. Finally they got a specialist to call me back to try and help…
The specialist insists that the account number and sort code combination for my Monzo bank account are invalid. Their system is just refusing to accept them. I’ve had no issues setting up DDs with these details for any other bills.
I’ve seen this thread here — Merchants & Banks Who Don't Yet Recognise the Monzo Current Account Sort Code / Debit Card (open Wiki) — but EDF appears to be crossed-out, and there are no other mentions of them. Does that imply it used to be a problem, but was previously resolved?
Until I get a DD set up, I’m paying a higher rate. What can I do about this?