Over the last couple of days I’ve switched around 20 direct debits to my Monzo account. It was fairly painless for the most part. As a side note, it’s truly astonishing how many companies just outright don’t provide the facility to change such things online, and how many phone calls I had to make just to get the job done.
The only outstanding problems I have are that the DVLA never accept your call because their queues are too busy (how they can be too busy to accept calls when they don’t accept calls is beyond me…) and E.ON just outright won’t accept the sort code.
The answer I got on the phone yesterday was “we don’t accept that bank” and I knew that was incorrect as I have seen reports in various threads that eventually they will, but the woman wouldn’t do anything to help me other than suggest cancelling the direct debit and trying to create a fresh one (I’m really unsure what difference that would make…). She said wait until my new bill was generated and try again online, alas:
I guess I’ll have to call them again, but I’m not looking forward to it.I was on the phone for 45 minutes yesterday, only to change my direct debit details and I somehow came away with a smart meter installation appointment and a 50% increase in my current direct debit.
Is there anything that Monzo are able to do to save other customers having this same problem? Is there a formal process they can go through to tell E.ON “Hey, we are actually a real bank…”?