Easy access to support conversations in app

TMann_uk · 25 June 2017 14:46

Hi there,
Using iOS and found it’s a pain to find specifically how to open the support conversations inbox if you clear a push notification it’s not clear in app and think this needs adding as a separate header in the help section.

AdamH · 25 June 2017 15:23

i think its easy as it and new version is nice

TMann_uk · 25 June 2017 15:36

I don’t agree when in app and you have an unread conversation you can’t even see a notification when app is open

anon23935806 · 25 June 2017 19:22

I’ve asked for this before but someone here said the Intercom SDK does not allow for this.

Anyone at Monzo can confirm?

billinghamj · 25 June 2017 19:52

No you can show the inbox, but you can’t retrieve data about specific conversations.

You can see the Intercom SDK methods here:

github.com

intercom/intercom-ios/blob/master/Intercom.framework/Headers/Intercom.h

//
//  Intercom.h
//  Intercom for iOS
//
//  Created by Intercom on 8/01/2015.
//  Copyright (c) 2014 Intercom. All rights reserved.
//

#import <Foundation/Foundation.h>
#import <UIKit/UIKit.h>
#import "ICMUserAttributes.h"

#if __IPHONE_OS_VERSION_MIN_REQUIRED < __IPHONE_8_0
#error This version of Intercom for iOS supports iOS 8.0 upwards.
#endif

NS_ASSUME_NONNULL_BEGIN

typedef NS_ENUM(NSUInteger, ICMPreviewPosition){
    ICMPreviewPositionBottomLeft   = 0,

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N1ckM · 7 July 2017 19:50

I agree with Trystan. I needed to contact Monzo today when a transaction was declined, but which nevertheless showed up in my account. It took me an age to discover how to send a message, and even longer to discover how to read the reply.