Just wondering is it possible to set intercom (support chat) to notify us of replies via app notifications instead of email?
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it does on Android
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I’ve received notifications sporadically on iOS too but I’d like to receive them every time so a setting to enable this would be useful.
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Intercom tends to have problems with reliably sending iOS push notifications. Sometimes you need to just re-upload the push notification certificate to them.
In that case it seems, Monzo have opted for the safe approach to notify us iOS users via email. Still annoying though as I really dislike email.
You should be notified in app 
I’ll try and test to confirm we haven’t broken this though!
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Just to be clear, I’ve received app notifications while I’m not in the app in the past too but don’t anymore.
Same as @alexs for me. I now only receive notifications via email. I may sometimes get an immediate reply before I can click the close the button on the chat window (kudos btw 
), but never noticed in app notifications. I’ve set mine to banners, which auto-dismiss after a few seconds, instead of alerts. Although my notification centre or lock screen doesn’t show any app based replies from support.
Intercom + Zendesk might be a good combination:
Looks like we accidentally broke this! 
Thanks for reporting it. I think it’s been fixed now so you should receive them again 
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Yup, just received my first in app support notification 
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