Duplicate payment to o2

[Revels]

It happens automatically, you’ll get your money back as the auth expires. There’s talk about it in this thread, Nike seem to do it a lot.

But go through to chat and they’ll solve it.

@Dan5

Nike are processing the transactions incorrectly and creating a mismatched presentment.

They’re authorising the full amount of the order, then when they ship individual items they’re issuing a second charge (but using a different auth code) without reversing the initial auth.

If you get in touch with chat then we can reverse the initial charge in most cases. You’ll just need to make sure you keep the balance in your account as they’ll continue to charge you as more items ship.