Duplicate payment to o2

[misterjackyboi (jack m)]

ive had the same payment taken twice and need it reversing please

[Revels]

HI Jack.

On the bottom of the payments, scroll to the very bottom, does it say pending?

They’ve probably not connected the payment to the dispatch correctly. On one of the payments, scroll down and select the “Something wrong” button and Monzo will be able to help you. Nobody here can do it.

[misterjackyboi (jack m)]

When I go though something wrong it just says wait 8 days with no conformation that something will get done cause it just takes me back to the previous screen

[Revels]

It happens automatically, you’ll get your money back as the auth expires. There’s talk about it in this thread, Nike seem to do it a lot.

But go through to chat and they’ll solve it.

@Dan5

Nike are processing the transactions incorrectly and creating a mismatched presentment.

They’re authorising the full amount of the order, then when they ship individual items they’re issuing a second charge (but using a different auth code) without reversing the initial auth.

If you get in touch with chat then we can reverse the initial charge in most cases. You’ll just need to make sure you keep the balance in your account as they’ll continue to charge you as more items ship.

[misterjackyboi (jack m)]

Tried chat doesn’t seem to be anyone on the other side of it