I need to get the bank stement from my phone to PC. when i downloade the bank statement, it shows me it. but i have no idea where the file is stored and cant find it. You should put a share option on the bottom so it can be sent by email. Anyone know where the downloaded pdf is stored ?
If you search Files on your device then tap downloads, it may be there.
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I tried that using a file manager. It shouldnāt be this hard to get a statement off a phone.
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Itās not that hard, itās literally in your downloads folder.
Also bear in mind, I get these options when downloading
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When you view the PDF you can save it to your dropbox or whatever from there too.
I dont get those options, which is what I was looking for. I get the open to open as pdf and then it opens. thats it.
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You need to select what you want the file as, after that it asks you where to put it. If your phoneās not doing this, that suggests itās an issue at your end
It doesnt. It just opnes the PDF.
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Youāll need to look at your phone settings then, try to track down why itās not offering those options. Maybe uninstall Monzo and install again, just to rule that out.
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When the PDF opens thereāll be a share option there 
select your email program
There isnt.
This happens when youve already been give the option in the past, and you selected Always to use the same method, which just opens it.
When the document is open, top right, tap the menu button and there should be a save/open/share button to allow you to send where you need it or save where you need it.
You can also reset the default monzo settings by removing and installing again. This is user issue though not the app having issues.
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Iād forgotten about that 
itās why I never choose the always option, one day I might want to select a different option but then forget how to reset it
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Ah! i hit the top right (for some reason thre isnt the 3 small lines) and the options pop up. thanks for that,.
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No probs.
Well, whatever the problem is, Monzo customer service is clueless and useless on the subject. I have apparently generated a statement three times since yesterday and I canāt find any of them. Nothing actually opens in the app, and there was no dialogue to save or anything of that sort. I tried the chat for advice, (glacial, insulting) to be repeatedly told how to generate statements, despite me repeatedly telling them I know how to do it, I just kind find the results. After a half hour of Kafkaesque frustration, I asked for a telephone number. They picked up the phone quickly enough. I explained the situation civilly, but couldnāt keep the asperity from my voice. They hung up on me without warning or explanation.
Tomorrow the search for an alternative bank begins. I thought I might start with First Direct since Iāve heard good things about their customer service, but then Monzo used to be good.
I am quietly incandescent with rage. This was the worst customer experience I have ever experienced, and Iāve had to change flights on Ryanair!
I guess app-based banking isnāt for everyone.
Generating and downloading a statement is fairly simple.
Curious though, why did you have to change a flight?
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Oh, Iām fine with apps that work. In the last 5 minutes I successfully downloaded statements from my other three banks. I have been failing to achieve this with Monzo since yesterday. I donāt think Iām the problem. From your swift dismissal of my capabilities, may I infer that you work in tech?
Try this:
- Uninstall the Monzo app
- Restart your device (important)
- Download, install & login to the Monzo app
Try & download a statement and BE CAREFUL what you do if given a choice what to do with it - I always select āJust onceā (rather than āAlwaysā) with the action to be taken.
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Thanks. Iāll try it now. 