Does anyone know how to get out of this loop?

I want a sole trader account, so I clicked the apply for a business account in the app. It then asked me what type of business it is. I mis-clicked and selected Ltd Co. Am now on a Search Companies House UI. There is no back button to back and choose Sole Trader.

If I exit the app and go back into it, the ‘Apply for a business account’ is now called ‘Continue with Monzo Business’, and if I click that, I’m back to the search companies house UI.

I’ve tried deleting the app and reinstalling it, but same problem! What a bizarre UI!?! Does anyone know a fix?


If a reinstall doesn’t help you’ll have to contact support.

Search for contact us in the help section to find chat.

Yes. Contact Monzo support.