long story - I tried to buy a telly from currys , they put a hold on the funds last thursday , they didnt have a telly in stock and won’t be getting any for a while , rang currys customer services to ask for an email to present to bank so they could release the funds , was continually told that was impossible to do , spent over an hour trying to get to get to speak to a manager , customers services “not possible” , not one apology throughout all the conversation for ring fencing my funds for stock that was never available to buy, despite it still being advertised as available on the website, and displayed in store , finally got to speak to manager at currys after much time wasting on the phone being told not possible , asked for email to confirm they have no stock and won’t be trying to collect payment . Sent email to Monzo confirming from currys that they wouldn’t be taking the ring fenced funds , money back in my account this morning from raising the dispute yesterday having been viewed “by specialist”
Interestingly Monzo then inform me after releasing the funds that the dispute is in process and I should have an answer by Dec 1st 
1 Like