I ordered something online from one sportswear shop and realized they are totally scam, so I reported via Monzo on 15/11. 2 days later(17/11), Monzo answered that they should wait for the review from the merchant which is taking up to 12 weeks so the deadline was 9 Feb.
However, I just found today that the deadline has been changed from 9 Feb to 24 March. I’m not saying that I wanna get my refund back right away, but wondering why this deadline is delayed without any mention, and also why it is taking much more than 12 weeks from the day Monzo answered me initially.
I’ve got some screenshots as below.
Is there anyone else who is facing same problem?