Dispute payment!

I try not to be nosey but this thread is out of control.

Why does your salary go into Monzo if you immediately transfer it out and only use it for online purchases?

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Panic over. All sorted. Thanks everyone

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You can’t end the conversation like this. What’s the detail! :exploding_head: :weary: Was it Colonel Mustard with the lead pipe?

Was it legitimate, or did you get Monzo to refund you?

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Placing bets on being someone they know.

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Monzo wouldn’t even have replied in this timeframe, let alone refunded.

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I’m guessing the daughter pulled a sneaky weekly Tesco shop online and popped out to withdraw £200 - then forgot to tell you about both before the Tesco delivery arrived?

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th-582858290

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I’d be Impressed she’s 3 :joy::joy:

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Never said they’d refunded? But replied yes seen as though they have to within 24 hours

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So it wasn’t her then :rofl:

But it does prove that the more you consistently probe into the unknown, the more you discover.

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Probably because it was household fraud and they find out who did it. My guess anyhow.

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So if Monzo didn’t refund and it’s now sorted, I think it’s safe to assume you now know who made the transactions and are not continuing with the dispute.

Case closed :raised_hands:

If we never find out what it was, it is probably too embarrassing to share. Although given how many times we’ve had topics similar to this I doubt it’s the worst :sweat_smile:

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Nothing dodgy, nothing to be embarrassed about. It’s been refunded and resolved :woman_shrugging:t3: I don’t have time to sit on here all day replying to people that think am being dodgy or lieing :joy:

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You’d possibly be surprised how much first party fraud happens as of late.

In form of saying it’s fraud, when actually the bank calls out the facts and it’s suddenly not fraud and they remember what happened.

Not saying this is the case here, but it’s common.

Then…

Which is it :melting_face:

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As above, it’s not the case. I spoke to the police and to Monzo, refunded and case closed :+1:t2:

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In 8 hours? Absolutely no way.

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Is that a temporary while they investigate refund though?

No. Message from them says -

I’m so sorry you’ve had to experience this. I’ll refund the amount fraudulently taken from your account now.
As an extra security, a new card is on its way to you. They usually arrive in 2 working days but can take up to 5 days. International orders often arrive within this timescale too, but can sometimes take longer depending on the country.
When it arrives, you’ll need to activate your card.

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Do Monzo do that? I know other banks do, and American Express did. The amount of fraud reported on Monzo would be a lot to refund and claw back.

Case closed from your end on the basis you have your money back?

The police can’t surely have concluded this quickly and will likely be working with Monzo in the background?

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