The really daft thing is that instead of giving you 16p, they’ll give you £30 to say sorry and 16p
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You see, this is what weekends on the forum used to be all about 
A bit of light, educational relief…
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Thing is, I was given the choice of escalate a complaint, or escalate the initial query. So I think they’re going to try and limit it to 16p…
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2 wafers!
Won’t be long until you’re the champion of WallStBets with that sort of return 
It was an account specific question. I vow a response after4ish hours:joy:. To put some perspective on this it’s not the first time I’ve had a less than satisfactory experience with Monzo. The last time took 16 days and several email exchanges between myself the CEO and Head of Customer service to resolve. I did get an apology and recompense for my trouble but still a result of shocking service. Guess I’m looking for perfection after that:rofl:
It looks like they’re refusing to refund me!
So what actually happened? You signed up for Plus and cancelled the same day?
Nope, I cancelled it when the 3 months expired.
They’re essentially saying that you only get refunded for subsequent days, but did I get 17p of usage from the 10 minutes after I woke up and cancelled?
Yeah I would have been charged early cancellation
It’s a poor process, and if hundreds miss it, its an extra day’s revenue for premium features not used across quite a few accounts
The message I’ve been sent is very cut and shut, not really inducing a reply from the customer…
They already logged a complaint about the chat being closed automatically, so it’s with two specialist teams…apparently customer advocacy may ring me (could I be because the chat is already with one ‘specialist team’?)
Starting to wish I didn’t bother in all fairness…
I don’t think the amount is the issue, time vs cost doesn’t stack up at all to fight for it. But it shouldn’t be this way.
If you cancel on the first day you’re allowed to cancel without penalty then you shouldn’t be charged at all. If you could cancel in advance, like you can with Apple subscriptions, then it’s a bit different. Or do what Microsoft do and pro-rata refund you and they seem to be over-generous with it.
It might only be 16p but I don’t think Monzo are being fair. And from their point of view too, this 16p has cost them way more! And it’s not over yet!
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They’re obviously trying to be a bit more hard nosed and revenue conscious, but they’re just picking the wrong battles from what I can see.
Clearly, there is a lot of reliance on/defence of this paid for account revenue
Guess what. I got £20.17, effectively never paid for Plus
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Then they should have given him the 17p as soon it was mentioned. Going around the houses and escalating has cast far far more.
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In all fairness, they raised it as a complaint not me 
Besides, none of its my fault