Direct Debits after CASS

Monzo Chat
22

I’m not sure I quite agree and I’m sorry if my reply came across as dismissive!

We concentrate on intercom as a priority, and merchant feedback is a task we do on something called bizops. We can do this if our regular bizops tasks are quiet but this week has been super busy!

Saying that, we have had a couple of people who have been assigned to just merchant feedback and we try to keep the numbers down.

If you have anything you want me to look at please DM your email and which merchant you’ve submitted feedback for.

1 Like
23

You didn’t, I purely read it on face value that you were busy. I did not read between the lines or read any particular tone of voice into it?

1 Like
24

There is definitely inconsistencies in DD merchant details being fixed. I’ve been reporting the same one for 6 months now and it’s never fixed :frowning:

25

DM me and I’ll have a look.

2 Likes
26

It did to me as someone who values the merchant feedback feature and expects the app to look slick. But it just needed clarified which you have done. Thanks for that :+1:.

1 Like
27

This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.