So I moved to Monzo this month, I love it and feel like i cam start saving some money using the app however…
After using the account switch tool and being notified that i don’t need to do anything, all my Direct Debits have been changed to the new account details and my old account has been closed.
Today I received notification from one of the companies saying my DD had failed. I phoned them and they still had my old bank account details on record.
After phoning a couple of other companies including my mortgage company, all of them still had the old bank details on record.
Has anyone else experienced this and what have you done to fix it?
I have tried contacting Monzo but a couple of hours in and I haven’t got a reply yet.
All this being said, I am enjoying my experience, just need to get this sorted.
Thanks in advance
Quoting from their Help page, as I can’t seem to link to the item directly:
Q. My Direct Debit hasn’t moved across after I’ve switched. What do I do?
A. If you’re missing a Direct Debit and your switch is complete, contact your new bank. Remember all payments are covered by the Current Account Switch Guarantee and any charges or interest incurred on your old or new account as a result of the error will be refunded
(Emphasis mine)
Hope that helps to set your mind at rest, and that you hear back from the in-app support team before too long.
I switched from Lloyd’s and yeah, all Direct Debits are showing in scheduled payments including the mentioned Direct Debit that didn’t come out.
Thank you for your reply
Just out of interest, when was your switch complete date? I wonder if this is due to it being close together, and the companies systems haven’t yet updated to the new details.
Long enough for the systems to be updated then. Hopefully it gets sorted, when I did a switch from Lloyds with my joint account not that long ago everything was moved over fine. We’ve had all DDs come out okay since.