So I moved to Monzo this month, I love it and feel like i cam start saving some money using the app however…
After using the account switch tool and being notified that i don’t need to do anything, all my Direct Debits have been changed to the new account details and my old account has been closed.
Today I received notification from one of the companies saying my DD had failed. I phoned them and they still had my old bank account details on record.
After phoning a couple of other companies including my mortgage company, all of them still had the old bank details on record.
Has anyone else experienced this and what have you done to fix it?
I have tried contacting Monzo but a couple of hours in and I haven’t got a reply yet.
All this being said, I am enjoying my experience, just need to get this sorted.
Thanks in advance