Not sure this is true. The bigger Monzo gets, the wider the product offer needs to be to get additional users. There will be people who havenāt opened a Monzo account because itās app-only. At some point if Monzo wants to continue to challenge the big banks they might decide they need to offer a web app precisely so they can generate more revenue.
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On the āI want to see Monzo somewhere that isnāt my phoneā I think a tablet version is more likely*
Laptop/PC sales are declining year on year. The majority of banking is now app based and thatās the way the world is going.
*0.00010.% vs 0.00011
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A tablet version of the app would be good but Iām someone who still likes also having a web version of their bank too. Most other banks offer a web banking portal.
The business web version is pretty basic. Thereās loads of things you canāt do on it that are possible on the app. I need a more full-featured web or tablet app.
I also at the moment do all of my banking on my phone (as Iām full Monzo and donāt have any other choice) but it would be nice if during the work day when Iām on the laptop to not have to switch to my phone to do a few banking tasks.
When Iām on the laptop for work itās much easier to use desktop/web apps for everything (emails, news, planning routesā¦etc) then to switch to the phone.
A minor convenience in the grand scheme of things but it would be a convenience nonetheless.
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From who? Unless they are forced into online banking on a desktop or laptop nearly everyone I know and their parents, and grandparents do their banking on the phone or iPad*
Itās not the flex people think it might be.
*anecdotal
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Thatās the key. Iām sure Monzo and others have actual data on this. It is definitely not the case that 100% of UK banking customers are comfortable doing it all on their phone 
They donāt have the data, because there isnāt the option. But I do wonder how much industry data they have that tells them that xx% of Lloyds customers havenāt used the web login in x months.
I wouldnāt be surprised at all if Monzo have that for a competitor. Maybe not actively tracking it but people move around and people talk.
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Monzo does market and customer research (and obviously have feedback from customers outside this forum). Itās not the case that the only data Monzo has on what potential customers want is what they can see being used in the current app.
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I donāt think I ever said that and this is starting to feel strawman like. My point was that in the case of cheque imaging, Monzo wouldāve had postal and operational costs which would have been likely been offset by development making it worth it.
The, totally separate, argument about the additional value monzo could potentially get by attracting web based new customers is valid but not quite the same thing 
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No but what people say and what they do are totally different things.
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TL;DR the demand for a web platform is so small itās not worth time or effort to bring it.
I donāt feel monzo web is needed or probably even being considered.
Monzo broke the status quo with the deliverance of the product 10 million people use today.
Iād bet a quarter or slightly over have this as main account, not just opened an account because itās plastered everywhere you look.
Then those 2.5mil probably love monzo because itās convenient and at hand on their mobile.
The other 75% are checking it out, travellers, or just wanted to see the fuss.
Obviously figures not accurate, but if a web platform is what people wanted, a bulk of those not full monzo wouldnāt even consider it without a full web option, and in turn not closed their account for whatever reason, resulting in high customer numbers but not daily use customers.
Itās the ānewā thing everyone wants in on, but once they have it and āmehā, just close the app and go back to their daily life.
The regulator should probably enforce an actual customer use number as a metric not a total customer count number placed on adverts.
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How can you possibly know that lol , thatās quite a leap I feel. I personally would really welcome it.
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Given how many replies there are in this topic and the votes, more votes than some others which contain completed requests - Iād say this is important enough to add.
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Not anywhere close! Votes donāt mean anything.
If Monzo want to do something they will or wonāt, regardless of votes.
Itās also over 5 years old!
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I voted because, yeah sure why not, but Iām not really fussed and will likely not use it anyway.
Iād rather they sorted some more important features out first.
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I think Monzo could do something radical with their online web presence akin to YNAB style assessment of your whole financial life but I think thatās pie in the sky thinking now.
I agree the banking itself is mostly app based and this is fine, but a proper financial centre on the big screen combining your bank, other banks, credit cards, mortgages, pensions, debts, savings, investments is something that I genuinely thought Monzo was going to become one day. Sadly not, and some of it I understand why, but I do think they either lost their way or went down a path of no return at some point.
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Cheque imaging? I agree that they do what they want, but their metric is voting.
Votes prove popularity and thats what was cited, that it wasnāt popular enough.
And yet Monzo, for some reason, appear to disagree.
I guess Monzo know roughly how many customers they lose because of the lack of a web portal. And so they have a rough idea of what the benefit would be to the business of building one.
The costs of building one would include; developers not developing the next iOS/Android feature, the cost of support staff training, new features being built and tested for an extra platform, extra maintenance, more support requests from customersā¦
There are probably more costs I havenāt thought about, and I donāt have a clue about developing banking websites.
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I donāt think that popularity is the metric they are most interested in. I suspect that the number they look at first and foremost is the cost/benefit ratio.
I voted for cheque imaging and since they built it I havenāt used it once. I could vote for this (because I do believe it would be a good thing) but I can guarantee Iād never log on to it.
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