I also at the moment do all of my banking on my phone (as I’m full Monzo and don’t have any other choice) but it would be nice if during the work day when I’m on the laptop to not have to switch to my phone to do a few banking tasks.
When I’m on the laptop for work it’s much easier to use desktop/web apps for everything (emails, news, planning routes…etc) then to switch to the phone.
A minor convenience in the grand scheme of things but it would be a convenience nonetheless.
From who? Unless they are forced into online banking on a desktop or laptop nearly everyone I know and their parents, and grandparents do their banking on the phone or iPad*
It’s not the flex people think it might be.
*anecdotal
That’s the key. I’m sure Monzo and others have actual data on this. It is definitely not the case that 100% of UK banking customers are comfortable doing it all on their phone 
They don’t have the data, because there isn’t the option. But I do wonder how much industry data they have that tells them that xx% of Lloyds customers haven’t used the web login in x months.
I wouldn’t be surprised at all if Monzo have that for a competitor. Maybe not actively tracking it but people move around and people talk.
Monzo does market and customer research (and obviously have feedback from customers outside this forum). It’s not the case that the only data Monzo has on what potential customers want is what they can see being used in the current app.
I don’t think I ever said that and this is starting to feel strawman like. My point was that in the case of cheque imaging, Monzo would’ve had postal and operational costs which would have been likely been offset by development making it worth it.
The, totally separate, argument about the additional value monzo could potentially get by attracting web based new customers is valid but not quite the same thing 
No but what people say and what they do are totally different things.
TL;DR the demand for a web platform is so small it’s not worth time or effort to bring it.
I don’t feel monzo web is needed or probably even being considered.
Monzo broke the status quo with the deliverance of the product 10 million people use today.
I’d bet a quarter or slightly over have this as main account, not just opened an account because it’s plastered everywhere you look.
Then those 2.5mil probably love monzo because it’s convenient and at hand on their mobile.
The other 75% are checking it out, travellers, or just wanted to see the fuss.
Obviously figures not accurate, but if a web platform is what people wanted, a bulk of those not full monzo wouldn’t even consider it without a full web option, and in turn not closed their account for whatever reason, resulting in high customer numbers but not daily use customers.
It’s the “new” thing everyone wants in on, but once they have it and “meh”, just close the app and go back to their daily life.
The regulator should probably enforce an actual customer use number as a metric not a total customer count number placed on adverts.
Of all the words to pick from and you choose that one after subjecting yourself to the movie. 
How can you possibly know that lol , that’s quite a leap I feel. I personally would really welcome it.
Given how many replies there are in this topic and the votes, more votes than some others which contain completed requests - I’d say this is important enough to add.
Not anywhere close! Votes don’t mean anything.
If Monzo want to do something they will or won’t, regardless of votes.
It’s also over 5 years old!
I voted because, yeah sure why not, but I’m not really fussed and will likely not use it anyway.
I’d rather they sorted some more important features out first.
I think Monzo could do something radical with their online web presence akin to YNAB style assessment of your whole financial life but I think that’s pie in the sky thinking now.
I agree the banking itself is mostly app based and this is fine, but a proper financial centre on the big screen combining your bank, other banks, credit cards, mortgages, pensions, debts, savings, investments is something that I genuinely thought Monzo was going to become one day. Sadly not, and some of it I understand why, but I do think they either lost their way or went down a path of no return at some point.
Cheque imaging? I agree that they do what they want, but their metric is voting.
Votes prove popularity and thats what was cited, that it wasn’t popular enough.
And yet Monzo, for some reason, appear to disagree.
I guess Monzo know roughly how many customers they lose because of the lack of a web portal. And so they have a rough idea of what the benefit would be to the business of building one.
The costs of building one would include; developers not developing the next iOS/Android feature, the cost of support staff training, new features being built and tested for an extra platform, extra maintenance, more support requests from customers…
There are probably more costs I haven’t thought about, and I don’t have a clue about developing banking websites.
I don’t think that popularity is the metric they are most interested in. I suspect that the number they look at first and foremost is the cost/benefit ratio.
I voted for cheque imaging and since they built it I haven’t used it once. I could vote for this (because I do believe it would be a good thing) but I can guarantee I’d never log on to it.
Nothing gets done because of votes. That would be a crazy way to run the business.
If we got a million people to vote to change the name to poozo and have brown cards, would they do it?
On the other hand, they’ve also done things on the back of a suggestion from a lone tweet that no one else was asking for before, so…
I think @JIMMWX is right though. Whilst this would be on my cards as an eventuality (not necessarily in line with the US folks getting it because that would surprise me at this point) just as check imaging was, there’s a key difference in the impact of Monzo’s cost base. Check imaging reduces the costs associated with postage, manual admin, and potentially post office down the line. Web banking doesn’t, really. And a good argument can be made that the emergency portal is a sufficient solution.
Because they want to. That’s the key.