Declined standing order payment due to payment network outage

[anon40779440]

Continuing the discussion from 3 x standing orders declined overnight (topic was closed automatically so couldn’t reply there)

@Avidfanofstuff

Woke up this morning to find 3 out of 4 standing orders that were due to be paid had been declined (plenty of funds available).

Spoke to support who quickly worked out that they were due to go to RBS accounts which was undergoing scheduled maintenance until 1445 today .

Apparently with a legacy bank it would just keep retrying until it went through, but as Monzo give instant notifications this behaviour would result in lots of declined notifications which isn’t desirable.

I’m told they are working to suppress these notifications which will hopefully be implemented soon.

I just had my rent standing order payment declined. After speaking to Monzo support it turned out to be the same problem as described above.

Firstly, just like to give credit where due - Monzo support are excellent. I had a reply within minutes.

Secondly, real-time feedback on declined transactions is very useful.

However, I feel there should be more explanation in the decline notification, and an option to retry.