I applied for a refund via a merchant yesterday.
When I checked my account today there was a entry from the merchant but it showed as declined. Has Monzo declined my refund?
I don’t understand the entry
I’ve also had shopping not show on account after 2 days. Why?
Could you screenshot the entry and post it here?
Some retailers don’t process until they dispatch or until they process the transaction so that could be why your shopping isn’t showing up
I don’t have a screen shot. It was a ticket for an event so no dispatch of goods.
Hard to say what is going on without seeing a screenshot.
You’d be best contacting in app chat
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