Money refund


#1

Dear all, I made a payment last week on Friday 29/12/2017. The payment has been declined by the shop and my money still didn’t return back to me. Called already a couple of times the shop and they said, that it’s a matter of bank since they declined the payment. Can you please help me out?
Thank you
Georgios


(Rika Raybould) #2

Hi Georgios!

Your best bet would to get in touch with support by going through the help tab in the app, or by emailing help@monzo.com. From there, we can take a look at the transaction on your account and see what we can do here. :slightly_smiling_face: