Money refund

Dear all, I made a payment last week on Friday 29/12/2017. The payment has been declined by the shop and my money still didn’t return back to me. Called already a couple of times the shop and they said, that it’s a matter of bank since they declined the payment. Can you please help me out?
Thank you

Hi Georgios!

Your best bet would to get in touch with support by going through the help tab in the app, or by emailing From there, we can take a look at the transaction on your account and see what we can do here. :slightly_smiling_face: