Customer Support Quality & Response Times

[Ordog]

I’m not saying you’re wrong, I agree with you

I was just summarising because the subject has already been discussed at length here:

Slow response times

I have now been waiting 4 days for a response after emailining help@monzo.com. I have also been trying on a daily basis to call customer services - however it has been closed every time I have tried (morning, afternoon, night). Is anyone else experiencing this service?