I had an issue with Monzo where certain transactions have lost the ‘sent from’ information. So I have received money from people but Monzo has forgotten who it’s from.
I contacted Monzo through the in app chat on the 7th and it was escalated to a specialist. Didn’t hear anything back, so I asked for an update yesterday and someone named Tiffany said she would look into it. I never got a reply yesterday and I still don’t have a reply now, I send messages and get no reply. There’s no way to disconnect from the chat and find a new person to speak to. I’m stuck.
Pretty terrible customer service, how do I sort this out?