Without going into details I had to contact the help service online to investigate some unusual transactions. The guys blocked my card for security reasons in the meantime.
They got back to me and while I was chatting they disappeared and nobody is replying to me since then. More than a day now.
I am traveling in South America and not always having connection, plus the time zone doesn’t help. Once they replied but it was 4am here.
It’s urgent, I don’t have enough cash! Could anyone help please?
No I didn’t try the above. While traveling is not so easy to make a call, I was hoping to be able to get an answer online quickly and not be left hanging while I was actually chatting with an operator, that wasn’t nice.
If they have a time slot dedicated to me, they shouldn’t just disappear especially if they know my card is blocked.
Anyway now I wanna just go through this and get it fixed.
Can you reply to the DM I’m about to send with your email and I’ll have a look at what’s happening!