Contactless Symbol

Feedback & Ideas
1

Why has the contactless symbol moved to the back of the card? When you hand card to a retailer they think that it is not contactless and put the card in the chip and pin machine.

2

Why would you hand your card to someone if it is contactless? :confused:

8 Likes
3

A lot of places put a card in for a PIN transaction if you just hand it to them.

I generally ask if they take contactless and then do it myself if they have a handheld terminal or just do it myself without asking if it is fixed.

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4

Were you in Italy by any chance? :eyes:

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5

I don’t hand my card over to the retailer. I make them bring the machine to me, or I go to the machine.

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6

So do I

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7

I’m guessing because contactless cards are the ‘norm’ now so a card that ISN’T contactless is in the minority?

That said, I can’t remember the last time I handed my card to anyone without already knowing it was more than £30 (and they were standing next to me with the card reader).

2 Likes
8

You shouldn’t hand your card over to anyone these days. But if you’re going to do that, why not hand it over upside down so the person can see the contactless symbol?

4 Likes
9

I just use Apple Pay, they bring the machine to me :man_shrugging:t2:

  • Plus yea, even when its card I don’t give them my card - they have to come to me :tipping_hand_man:t2:
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10

My other cards have it on the back too, never had an issue.

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11

All the time in a pub that don’t have terminals fixed to the bar
!

12

This makes no sense.

The terminals, even if they’re not fixed to the bar, must be reachable by the customer because you’ve you’ve said you have to put in your PIN.

So the standard procedure should be that the server just holds the terminal close enough for you to use contactless, or put the card in yourself. As @Webby53096 said above, you can’t give your phone to someone to operate Apple Pay on your behalf.

Never give your card to anyone.

If you do, you’re increasing the risk that your card gets cloned.

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13

I know all this but the reality is that the card does get handed over at times
all i asked was why the symbol was moved to the back
end of!

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14

This is 100% possible. You have 60 seconds after authenticating with password, TouchID or FaceID.

15

This is what I was going to say.

The pubs I go in have them on the end of a stick and they just shove them towards you so you can tap your card on it.

Perhaps a slight behavioural change here would help? When someone says “That’s £6.99 please” say something along the lines of “Thank you can I pay by card” but keep it in your hand. Don’t invite them to take it from you. If for some reason they try to take it, just say “Oh, can I not use contactless?”.

And the risk of them over charging you. You need to see and verify the amount on screen before you pay :exploding_head:

1 Like
16

I think the term is “shouldn’t”.

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17

No but at least its not just me!

18

Just draw one on

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