Contactless payment failed but cannot retry with Chip & Pin

On a recent flight I used contactless payment and two days later I received a notification the payment had failed and I was to retry with Chip & Pin.

It’s not possible for me to retry the payment now and I don’t know how to resolve this issue.

Any help appreciated.

Hey there,

This is pretty standard for things like this, as the terminal on the plane isn’t connected to a network so it reconnects when the plane lands and normally depending on how you’ve paid e.g. ApplePay which uses a special token security this token will have expired for that transaction which is why you’ll see denied attempts. (I have been experiencing this since Jan with EasyJet)

I would recommend to call the airline you flew with and perhaps they might be able to take payment over the phone for said transaction. :slight_smile:


Hi Tom, did you resolve by contacting the airline? Were they able to retry the payment or match it up so that you stopped receiving these alerts?

I can’t be the only one who is thinking ‘well this isn’t my problem to solve’ ??


You also have less than zero chance of calling the airline and them solving it.

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If it were me I’d be thinking ‘excellent - free food/drink’ :slight_smile:


Yep, that’s what I thought at first too.

Then I started getting this notification on my phone every other day and it’s annoying the life out of me!

Notifications from who? Monzo or the airline?


I don’t want to switch off notifications but can’t seem to block this one coming up a few times a week.

I’ve actually not got round to calling them, I just keep forgetting.