Search brings up a wonderful variety of “customer service” topics,some positive and some not, but it would seem unless you have the app working then its post here or sink. Duck Duck Go finds me a phone number for CS but it rings out “no longer in service” not impressive.
So yesterday I completed a full iPhone backup to my iCloud a/c. The phone was sold on Thursday and paid for. Yesterday I restored the backup to a virgin new iPhone 8+. Only Starling and Monzo apps gave me a headache. The former tripped me up in the verification process (I use 1Password across iOS and Mac OS) after 7 attempts to sort it out using CS chat they asked me to call them. This morning a 2 minute courteous conversation ellicited an immediate fix. Now Mondo or Monzo; thanks for the email but clicking on the magic link provokes Safari to explain MacOS doesn’t recognize the web address starting mondo:
Do I uninstall the app and data and then reinstall. And if I do will I loose my historic data? Answeres please but not on a postcard.