Does anyone know of a way to contact eBay support in writing without having an account (the order was made as a guest)?
I got scammed by their DCC a few weeks ago and want to give them a middle finger in the form of a chargeback, but I first need evidence I got in touch with them.
I can’t find any way of getting in touch with those scammers directly though, the best I can do is send a message to the seller. I’ve had a phone call with eBay directly and they promised to call back… but surprise surprise that obviously didn’t happen.
Any ideas how to proceed next?
Get help from eBay
Most of the time if you have an issue with a purchase the seller will be able to solve it for you. However, if after 8 calendar days the seller hasn’t been able to resolve your problem, we’re always ready to step in and help. After the 8 calendar days are up, you can ask us to step in at any time within 21 business days of opening the request. Before you can ask us to step in, you’ll need to create an eBay account.
I had the exact same problem trying to chargeback a PayPal transaction that I made as a guest.
While there were vague mentions of this being possible in support articles and forum posts I eventually gave up trying to find a contact number or email that would respond.
Does eBay have a UK subsidiary? Look them up on Companies House and send a letter to the registered address (recorded delivery). They are unlikely to reply, but you’ll have evidence of contacting the legal company.
Actually quick google finds:
If you reside in the United Kingdom you are entering into a contract with eBay (UK) Limited, 5 New Street Square, London, EC4A 3TW, United Kingdom, VAT number GB 782 3254 24.
I think it’s still there, it’s by the river in that little bit by the car park IIRC
Go to this page
Click buying as a guest - on the next page at the bottom you have options to chat/call with them. I guess chat could be saved as proof for your chargeback.