How long does a refund take?


(John ) #1

Just set up an account on ebay to purchase a phone case. £2.49 paid using my monzo. My ebay account was instantly suspended and my order was cancelled. But the funds have left my account. Any idea when the money will be back on my card?


Contactless refund not working
(Danny) #2

A few days normally, if not just contact monzo via the in app chat


(Ian Lyon) #3

Hey John :wave:

Give us a shout in-app and we’ll sort this out for you :+1:

(It’ll reverse automatically in 7 days regardless, so no worries if you don’t have time to get in touch!)


#4

Why was your account suspended? :thinking:


(John ) #5

How do I contact from the app?


(Danny) #6

Help > Chat with customer support


(Ian Lyon) #7

If you’re on iOS, tap the Help button in the bottom right of the navigation bar, then ‘Chat with customer support’.

If you’re on Android, tap the menu icon in the top left, then the Chat button, then the pen icon in the bottom right :+1: