Was asked to confirm my identity again because i changed phones but after completing everything it has been stuck on this screen now for a week. Anyone know if this is an easy fix?
If this doesn’t fix it, you can do one of two things.
Email help@monzo.com or if you can get to it, speak to them on chat. I had similar when I last applied, it got stuck on their side.
By emailing help they were able to ‘unblock it’ and get it up and running within minutes.
Just encountered the same issue: can jump back and forth logging in between the old phone (on which my account is apparently verified just fine) and the new one (on which it is not) with no way to verify. Radio silence from the in-app support, an emailing help@monzo.com is unhelpfully to wait to verify my identity (Again? Somehow?).