I have now gone to the media with this. I want an answer, they have had enough time. It isn’t a difficult complaint to handle and I should have had a response by now.
I have now moved my main banking from Monzo as I now longer trust them.
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How long do you consider to be acceptable?
What do you expect the media to do?
Go slap TS and co for handling complaints slower than you’d like?
Absolute lol.
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I don’t really care what they do, but I have to do something. I’ve waited long enough and I’m not prepared to to accept Monzo’s flippant replies. The one today was ‘as soon we know you’ll know’. Not even a sorry or let me try and find out for you.
It isn’t acceptable.
Without scrolling up, what is it you want monzo to do?
Give money?
Always.
“I’m really angry and this is unacceptable”
“Here’s some money”
“Okay cool.”
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People forget it’s a bank not a charity.
Not saying that’s the case here, but raising complaints for the anticipated goodwill 
I’m not raising a complaint for money. All I actually want them to do is say sorry. I’ve lost £400, they have lied to me, accused me of making information up (even though I’ve sent them information and evidence), I just want them to acknowledge what they have done wrong.
Unless they apologise and acknowledge what they have done I’m not interested in money from them.
Regardless of what I want monzo to do, I’m entitled to make a complaint when their service has fallen short
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I don’t disagree.
I’m sure you’ve much better things to do than pine on an apology from a bank, or waste time contacting “media”.
Paying money out is the only way they’ll learn, so you’re right to keep going with it.
It’s been now over 80 DAYS !!! since my complaint was raised and still no resolution!
FOS have written to them asking to provide Final Response….it was 4 weeks ago…no response.
Its just getting so annoying waiting for my money, as I am asking to reimburse £1.2k for failure to raise Chargebacks( as they raised only some).
I was told by FOS that Monzo is having some staffing issues as they aren’t responding to FOS up to 4 weeks.
Im actually considering submitting claim to Small Claims Court - just to try to get some attention from them.
… if Monzo can’t handle basic banking service standards requirements - maybe they shouldn’t have banking license.
Did you get a reply yet?
I’m in the same similar situation.
3 weeks past when they said they would get back to me.
Just typical copy and paste responses (when they do bother to acknowledge me that is) “it’s with a specialist”.
If the 8 weeks has gone so just go to the ombudsman unless you’re happy to wait.
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I want to know how long he had to wait to make that decision
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