Hello Monzo mates!
I’m reaching out today to discuss a concerning issue I’ve been experiencing with Monzo’s communication systems and my loan repayments. To keep a long and stressful saga brief, I suspect there’s a severe glitch in my Monzo app and potentially email? , causing my messages not to reach the company correctly.
For weeks, I’ve been struggling to receive any response from them despite my numerous attempts to make contact. I’ve been trying to establish a repayment plan for my loan, and it took almost a month of daily calls, emails, and in-app chat messages before I got any reply.
Finally, someone did get back to me, promising to call again to finalise the necessary documents. However, the promised call never came. Despite my persistent efforts, I couldn’t reach anyone the following day, and Monsoon ended up defaulting my loan.
In response to this unfortunate situation, a complaint was lodged, and I was informed that it would be looked into within eight weeks. However, this timeframe has come and gone with no communication or resolution from Monsoon. I’ve tried escalating the issue multiple times and was even promised that managers would be in touch, but nothing has happened.
They’ve since apologised for the default on my loan and promised to reverse it, but I’m yet to see any evidence of this rectification. I’m still waiting for feedback on the investigation into these issues, but it seems nothing has changed as the original problem persists.
I’m reaching out to this community for advice or guidance on how to navigate this situation. Any insights or recommendations would be immensely appreciated.
Thank you, you lovely lot!