Does anyone know if there another level of complaints team within Monzo example directors office or executive team like nationwide and Barclays have?
Iâve not heard this either.
@michaelw90 is stating what I believe to be the case too. Complain in chat, escalated to the complaints team, then they give you a final response.
From there you either suck it up or go to the financial ombudsman.
Theyâll have executives that you can complain to and sometimes theyâll fix things. The same as any company. If you write to the CEO, sometimes things get fixed. Sometimes theyâll ignore you.
But youâre better off going to the Ombudsman if you believe youâve been treated unfairly once youâve had Monzoâs final response, instead of keep trying to go up the ladder.
Yeah saw that after Iâd finished typing my comment.
I canât see why theyâd get involved to be honest unless itâs really bizarre and serious.
Thatâs exactly what theyâve said
(Removed twitter links at OPs request)
Only our customer advocacy team deal with complaints, execs donât 
I have spoken to Nationwide CEO office before and Barclays.
I have found some emails for monzo ceo team and sent an emails off.
All companyâs have the teams, but monzo wonât admit it
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Officially, of course.
Same as my CEO wonât deal with complaints. But when one lands on her desk, if often gets forwarded on to the relevant dept with a message to fix it.
No, youâre misunderstanding and conflating two different things.
I believe TS Anil is the CEO of Monzo US & Uk now
He is.
But you canât keep complaining and going up and up the ranks until you get to him. It doesnât work like that.
You can complain to Monzo and that will be dealt with by frontline staff, if you are not happy, that goes to the customer advocacy team, if youâre still not happy, you have to go to the financial ombudsman. Monzo will not escalate you any higher. There are no higher people that deal with complaints.
You may have had luck contacting execs before at other companies (I have, as have many people) but it doesnât always work. And with a bank, there is the ombudsman that you donât have the option for at Apple or Lego.
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This lady is CEO of Monzo USA, but yes TS Anil is Group CEO. Iâm surprised they havenât installed a U.K. CEO too really so they can run things here while TS focuses on the wider picture. Maybe that will come in time.
Totally random question but is that his forename or initials? I canât find the latter if thatâs the case 
Initials.
Tummalapalli Sai I believe.
Iâm terrified Iâve spelt that wrong 
No disrespect meant if I have TS I promise!
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hello, please how do I combine my iban number
Monzo donât have an IBAN
Access the app, search help for IBAN and read the articles.
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ok thanks
thanks alot
@ysconhb is right, answer in The Times:
Itâs 9am in California, which means it is halfway through the working day for Monzoâs newish chief executive. TS Anil (the initials stand for Tummalapalli Sai) has been online since 3.20am, speaking to the challenger bankâs team in London from his home in San Francisco via Google Hangouts. âIt almost feels like it should be lunchtime,â he laughs.
Until lockdown restrictions are eased and he can move to the UK, Anil has to live out of sync with family and friends. âŠ
From (I canât read any more as it requires a subscription):
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I wasnât sure of the order but I left that out in my previous answer so as not to complicate matters further 
Anil is usually a first name, as is Sai, so I wasnât sure whether Tummalapalli was in fact his surname and since itâs rather a mouthful for westerners he swapped it round and used Anil as his western surname and then just the other two initials. I might be way off the mark here, I only suggest this as I have half my family from India and a lot of them did something similar, and obviously itâs not unknown for people from Asia to westernise their name so itâs easier to pronounce in their adopted country. Sad that they have to in once senseâŠ
If he ever graces us with his presence maybe someone can ask.
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