Hello, if a website refuses to take specifically Monzo cards whilst advertising the Mastercard logo is this not against the terms and conditions of accepting Mastercard as a payment option?
Site in question used to accept the cards but has since stopped, no reason given.
I know having looked into it before that VISA frown on companies using their logo but rejecting certain cards.
phildawson
(Sorry, I will have to escalate this.)
2
Yeah it’s exactly that if you dobbed them into Mastercard, then Mastercard could in theory say we need you to take this card if you say you take Mastercard.
I don’t know if Mastercard would do anything if they didn’t comply.
It’s the BetVictor website. Just been doing some digging on twitter and found this thread so they are saying it’s Monzo who are refusing withdrawls from BetVictor.
Is it possible for Monzo to take this up with BetVictor or Mastercard for breach of terms? I tried to find a way to contact Mastercard but they referred me here on the website.
The retailer’s contract with Mastercard will have terms in it that prohibit “discrimination” of cards on the network - meaning that if you are prepared to accept one Mastercard, and have signed up to accept Mastercards, you must also accept all Mastercards.
This is just what happens with Monzo. It’s a tale as old as time.
It’s likely to be the retailers issue but you’re going to come back to this every now and again when you find another site or shop that won’t accept it.
You’re not going to be able to do anything about it…