What a palaver I’ve had today.
I have a current account (which I only use for buying petrol and a few subscriptions tbh) with TSB, along with 2 savings accounts that have a few quid in but are essentially doing nothing. In advance of moving the current account to Monzo, I thought I’d close those savings accounts, make things a bit tidier, seeing as CASS doesn’t cope with savings accounts. Simple thing to do, or so you’d think…
First, you can’t close accounts via the app, not even savings accounts. Okay, says I, on to online banking we go!
Log in to online banking (after tracking down my login id that I had secured too well), and … nope, no option there either. No problems, says I, let’s see what the online help says. I’ll bet that will be one of the main pages…
No matter how I searched, could I find a page on “this is how you close a savings account”? Could I buffalo. I did, however, discover I could use telephone banking, if I had set it up… (spoiler: I hadn’t ).
At this point I’m getting twitchy, so I leap onto Twitter, as surely someone has asked that question before. Et voila! The gods are feeling favourable it seems, as this question has been asked, and …
You either need to attend a branch with full photo ID (wut?) or you can write to them, at an address I’ve never seen before. So now I’ve dug out my trusty quill, ink blotter and parchment and composed a missive to provide them instruction. I expect that to be actioned in oooh… about 2 weeks?
Did I mention the savings accounts were eSavers?
Anyone else had to endure this level of madness just to do something simple with a bank account?