I’m still trying to work out how to close a TSB savings account. The current method appears to be send in a letter requesting closure. Well, half the reason I’m closing those accounts is because they didn’t action the last few letters I sent them.
Barclays Partner Finance is the same. I know they’ve been mentioned a few times with difficulties setting them up with Monzo in the first place, but in order to change the bank details over to Monzo we have to go to their website, print off a form, fill it in and then either post it or scan it back in and e-mail it to some random address!
Got to do this twice because we have a BG Boiler and a car both through BPF!
I had to visit the branch. I walked away with a ton of paperwork after I closed my saving accounts. I literally couldn’t believe it.
phildawson
(Sorry, I will have to escalate this.)
5
Whats crazy is Dec 2017 when you could apply online I started the process filling in name and address etc and crashed getting to step two. (it was a ~five step form)
Ended up switching to First Direct to get their bonus instead.
However I noticed through my credit report recently that TSB actually did a hard search a couple weeks later using the details without my knowledge. I’ve currently got a case pending and got a letter from them in the post saying we’re still looking into it, but might take a while do to the huge backlog of complaints in 2018.
I imagine if TSB hadn’t offered 5% interest they would’ve seen a much larger drop off in accounts after their IT disaster. But it makes a lovely counterpoint if people remember (/complain) about the weekend-overnight outages for Barclays maintenance.
Good luck. I’m trying to close a current account and nothing can be done other than going into branch. Since they closed half of them there’s none near me but hey ho…
A whole wrath of issues. I don’t have a card as it’s an account I had already closed down via the phone but apparently now they can’t close it on the phone and I need to go into a branch. The account is linked to my old address so I can’t have a card sent there and I can’t change the address without sending a form via post or going into a branch anyway.
phildawson
(Sorry, I will have to escalate this.)
11
Is the old card needed for a Cass through Monzo?
I thought you just need the account number and sort. Monzo will then instruct them to transfer any money etc over even if zero and close it on your behalf.
You need the last 5 digits of the card. What is annoying is I know the last 4 digits (that was always the way used to verify but now it’s becoming common to need the last 5…)
Setting up a direct debit for Halifax credit cards is a pain, too. You can’t do it from the app, you can’t do it on the mobile website. You pretty much have to do it from a computer. And then I’m not even sure it shows the details of how your credit card is being paid in app.