I’m still trying to work out how to close a TSB savings account. The current method appears to be send in a letter requesting closure. Well, half the reason I’m closing those accounts is because they didn’t action the last few letters I sent them.
Barclays Partner Finance is the same. I know they’ve been mentioned a few times with difficulties setting them up with Monzo in the first place, but in order to change the bank details over to Monzo we have to go to their website, print off a form, fill it in and then either post it or scan it back in and e-mail it to some random address!
Whats crazy is Dec 2017 when you could apply online I started the process filling in name and address etc and crashed getting to step two. (it was a ~five step form)
Ended up switching to First Direct to get their bonus instead.
However I noticed through my credit report recently that TSB actually did a hard search a couple weeks later using the details without my knowledge. I’ve currently got a case pending and got a letter from them in the post saying we’re still looking into it, but might take a while do to the huge backlog of complaints in 2018.
I imagine if TSB hadn’t offered 5% interest they would’ve seen a much larger drop off in accounts after their IT disaster. But it makes a lovely counterpoint if people remember (/complain) about the weekend-overnight outages for Barclays maintenance.
A whole wrath of issues. I don’t have a card as it’s an account I had already closed down via the phone but apparently now they can’t close it on the phone and I need to go into a branch. The account is linked to my old address so I can’t have a card sent there and I can’t change the address without sending a form via post or going into a branch anyway.
Setting up a direct debit for Halifax credit cards is a pain, too. You can’t do it from the app, you can’t do it on the mobile website. You pretty much have to do it from a computer. And then I’m not even sure it shows the details of how your credit card is being paid in app.
I’ve just done the same, it completed yesterday, and actually found them far better than Nationwide who i had no comms from between the day i opened the account and the switch being complete, despite giving them mobile and email for their ‘we’ll let you know at each stage how your switch is getting on’. I have at least had 3 emails and SMS’s from RBS.
That said, i’ve just gone to make my first payment out of the account, to find you need the calculator to verify it. Go to RBS branch which is 2 mins walk away, get one, go back to make payment to find it’s still saying i appear not to have a card reader. Phone up to be told they can’t get rid of it, i have to order a new one via online, wait for it to be delivered, then wait even longer, 24 hours i think, once ive activated it, to be able to make a payment, all this despite already having various old ones from other banks and this new one from RBS. I can make £500 payments in the app so will just keep doing that to move it in bits until the calculator arrives.