Both my Nationwide and Santander accounts have been removed from Clearscore which means I closed the accounts… except I definitely haven’t.
Any ideas what’s going on?
Have you messaged Clearscore? 
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Maybe it’s glitched out/temporary down unless they’ve stopped reporting to the provider.
Have you pressed the closed accounts button to see if they’re actually closed? If they’re not there either or on there then contact ClearScore
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Sorry, I closed your accounts this morning. Was i not supposed to do that?
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Didn’t think to look there. Neither of the accounts are in the open accounts or closed accounts sections.
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You just can’t trust them!
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No accounts have disappeared off mine, that I can see. It updates tomorrow, so I’ll take another look then.
Have you recently changed your name by any chance? ClearScore has a list of reasons on why stuff can disappear
Mine does this sometimes, it’ll come back in the next few weeks.
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I changed my address.
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That’s probably why, have you told your bank you changed address or even the electoral roll? If you answered no to any of them. That’s why they’ve disappeared.
I’ve told my banks. My address changed with credit karma for one of them.
I registered on the electoral role.
I know it’s been a while - but did you get this resolved in the end? I’m in the same situation - moved back in Oct, and then in December pretty much all my accounts disappeared from Clearscore. For example, the only ‘Credit Card’ showing is my Curry’s Credit account from Creation, which happens to have recently been acquired by Clearscore anyway.
However, checking Credit Karma, Totally Money and within Monzo itself (I’ve got Monzo Max) they’re all showing the correct details.
Checking in the Clearscore app - it’s got my old address and doesn’t allow me to update it to my new address (only select either my old address, or the one before that).
Do I need to get in touch with either Clearscore or Equifax? Or just ignore it for a bit longer and eventually they’ll update (Monzo Max links to Equifax anyway?).
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If you delete your clear score account, give it a day or two and sign up again with the correct address it’ll rectify itself.
Ah ok. With Monzo giving me my Transunion and Equifax scores and reports now anyway, I probably don’t need 3 different ‘credit monitor/comparison’ apps anymore (Clearscore, Credit Karma and TotallyMoney) so probably just time to delete them.
I’m assuming you can only get your Experian details directly from them now (which is annoying because they really do the hard sale in their app to get you to upgrade to their Credit Expert £14.99 a month service!)
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I closed my ClearScore account last month. All they’ve done is spamming notifications with inaccurate changes to my report.
I’m not doing anything major to bother with Experian. They should be booted out of the UK market and get fined by CMA and ASA with their aggressive sales tactics IMO.
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Monzo gives Equifax report data now?
If you have one of their current account packages (Monzo Extra etc.). They all include ‘credit health’ which gives you your Transunion and Equifax details. They used to also include Experian - but Experian withdraw their details a few months ago.
They only give you the Equifax score - nothing more than that. The only detailed information is from TransUnion.