My child’s card is activated, but will not allow her to pay via tap nor chip n pin. I have checked the app, but nothing is showing that the card is blocked or that there is an issue. I am stumped. Can anyone help?
Hi @rach30ipswich. Welcome to the community.
It could be a number of things, but to narrow down where the issue lies:
- What shows on the card reader?
- Is there any notification in app?
Hi and thanks for replying.
It tells me the card details aren’t recognised! But it was activated and new in May this year.
I’m flumaxed!
Hi @rach30ipswich & welcome 
Please check that the card settings are set correctly as required (an example shown in the image in this post):