My child card won’t work with chip and pin or contactless but works for online payments

Can someone help me please. I recently opened an u see 16s account for my daughter. She has been able to use the card online to purchase things but it won’t let her take money from the ATM or make purchases in the shop either contactless or with chip and pin

If you go to the card in the app I think you can toggle all of those on/off individually. I’m added as a co-parent so can see that all of those are enabled for our daughter but I’m unable to change them myself

Hi @jessr2808 & welcome :wave:

From the Monzo app home screen:

  • tap on the Child card at the top
  • on the card image, tap on the ‘Card’ pill button
  • scroll down and tap on ‘Limits’
  • adjust the controls as required. Example: